Privacy Policy

Do you need answers but don’t want anyone to know you are asking the questions? We understand. Your privacy is our number one concern.  Call and talk to someone who understands your needs and can answer your questions. You need only give as much or as little personal information as you feel comfortable sharing.  Your case begins and ends with us.

Will anyone else see my test results? No need to worry—we work with you to get you the test results you need in whatever form you want. Do you need to get your results by phone, email, or snail mail? Not a problem. We are here for you—and just you.

Do you need to pay for your test so that it remains confidential?  Not a problem.  We have a variety of payment options that keeps your testing private and known only to you.

Whether you are sending us an item for infidelity testing or the precious remains of a loved one, we understand that your case is unique and treat it as such. Our staff offers compassionate personal attention with complete discretion.

We do not use email blasts, newsletters, or send any unsolicited email.  We do not sell email addresses.  We do not send mail to your home unless you have requested specifically to have items sent to you.  We do not employ third party services to solicit services from you. 

Total Security

Information security — Private Lab Results LLC implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

How we safeguard your information with our site security features:

The most advanced SSL technology and how you benefit from it — Private Lab Results LLC realizes the importance of security, so we’ve taken a number of steps to enhance the protection of personal information sent to or from Private Lab Results LLC over the Internet. First, we require that a “secure session” be established, using Secure Socket Layer (SSL) technology. This is done any time you supply or access information in one of our secure online areas.

SSL technology creates a private conversation that only your computer and Private Lab Results LLC systems can understand. The SSL technology encodes information as it is being sent over the Internet between your computer and Private Lab Results LLC systems, helping to ensure that the transmitted information remains confidential.

Security Symbol Private Lab Results privacy policy

Private Lab Results LLC respects your privacy and is committed to protecting it at all times. This online Privacy Policy explains how the Private Lab Results LLC collects, uses and safeguards information on its website. We collect information about our users in three ways: directly from the user, from our Web server logs and through cookies and other technologies. We use the information primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. We don’t share any of the information you provide with others, unless we say so in this Privacy Policy, or when we believe in good faith that the law requires it. You should review this Policy and our related Terms of Use. By accessing our websites and using our services, you agree to this Privacy Policy and to be bound by our Terms of Use. If you do not agree to the Terms of Use and this Privacy Policy, you should end this session now and refrain from using our website in the future.

Changes to the Privacy Policy

As our organization, membership and benefits change from time to time, we expect this Privacy Policy to change as well. We reserve the right to amend the Policy at any time, for any reason, and will signal a change by revising the “Last updated” date at the bottom of this page.

What information we collect and how we use it

Information we collect — When you browse PrivateLabResults.com and do not interact with the site for any online service or product from Private Lab Results LLC, you browse anonymously. Information that identifies you personally–such as your name, address, phone number and email address–is not collected as you browse.

When you choose to interact with us, such as  purchasing an Private Lab Results LLC product, submitting questions or comments or requesting information or materials, we may collect certain personal information from you. The type will vary but may include name, address, phone number, billing and delivery information, email address, and other demographic information. We do not collect Social Security numbers via any Private Lab Results LLC website. The product or service that you seek will determine the personal information collected.

How we use personal information — Once collected, we may use your personal information for the following purposes:

  • Process, fulfill and follow up on your orders
  • Answer your emails or on-line requests
  • Send information you request

Contact us via the phone number 800-908-9117 or contact form on our website at any time to:

  • See what data we have about you, if any;
  • Change/correct any data we have about you;
  • Ask us to delete any data we have about you;

We do not collect information that identifies you personally through “clear GIFs” or “Web beacons.” You may refuse or remove the placement of these and other cookies by selecting the appropriate settings on your web browser.

With whom we may share information — The Private Lab Results LLC may share personal information (except your email address) with our business partners in order to provide limited services on our behalf including, but not limited to, processing credit card transactions, packaging, mailing and delivering purchases, answering customer questions about products or services, consulting services, data modeling, printing, and sending postal mail. We will only provide those companies the information they need to deliver the service. They are prohibited from using that information for any other purpose. Except as described in this section, third parties may not collect personally identifiable information about your online activities over time or across different Web sites when you use our web sites.

The Private Lab Results LLC may disclose your personal information to a third party if (1) reasonably necessary to perform a service or deliver a product; (2) authorized by you; (3) permitted under this Privacy Policy; (4) required by statue or regulation; or (5) in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on the Private Lab Results LLC; (b) protect and defend the rights or property of Private Lab Results LLC; (c) protect the personal safety of Private Lab Results LLC personnel or members of the public in urgent circumstances; or (d) enforce the Private Lab Results LLC’S Privacy Policy or Terms of Use.

Tracking activity on our website We track how our sites are used by visitors and users who interact with the site. One way we track is by using “cookies.” A cookie is a small file or string of text on the site user’s computer that is used to aid Web navigation. Two types of cookies are commonly used. A session cookie is created by a website when that website is accessed; that type of cookie is automatically deleted by closing the Web browser. A persistent cookie is a cookie that is stored on the hard drive of the user’s computer for a period of time chosen by the website that set the cookie unless the user deletes it manually. This policy distinguishes between short-lived cookies and long-lasting cookies. Short-lived cookies include all session cookies and those persistent cookies that are set to be stored for no more than one year. Private Lab Results LLC may at times require users to accept short-lived cookies in order for the websites to function properly. Long-lasting cookies may be used on the site to track visitor practices to help determine which site features and services are most important. Users who do not desire the functionality created by the long-lasting cookie can disable the long-lasting cookie function, either by indicating when asked that they do not wish to have a long-lasting cookie created or by disabling the long-lasting cookie function on their Web browser. Individuals can opt out of long-lasting cookie functions at any time. Cookies are required for the e-commerce sections of the website. Cookies are essential for site administration and security.  Our chat feature also requires the use of cookies.

This website is using Tidio, a chat platform that connects users with the customer support of Private Lab Results LLC. We do not collect email addresses, names, or phone numbers.  The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy.

Private Lab Results LLC is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

We may collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Credit/debit card data and PayPal account data provided by the user are processed by professional companies that conduct non-cash transactions and only to the extent necessary to effect the payments. Private Lab Results LLC shall not store nor disclose any financial information provided by users to 3rd party entities.

PayPal shall store your customer’s credit card account information during the entire period of your account subscription. Cardholder data is protected and encrypted during transit by PayPal.

Third party tracking on our websites — Ad networks may track and analyze traffic on the Private Lab Results LLC sites, in part, to determine advertising effectiveness, browser types and usage trends. This anonymous aggregate data on visitors and their use of our content provides business intelligence to better serve visitors, improve our content and track trends. Activation of cookie blocking or Do Not Track settings in your browser, or other mechanisms that block cookies or other tracking technologies, will not affect the collection or use of personal information as outlined elsewhere in this Privacy Policy.

Children under 13 — We do not knowingly solicit data online from or market online to children under the age of 13.

Information security — The Private Lab Results LLC implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to our employees and the Private Lab Results LLC’S business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

How we safeguard information

Site security features

SSL technology and how you benefit from it — Private Lab Results LLC realizes the importance of security, so we’ve taken a number of steps to enhance the protection of personal information sent to or from Private Lab Results LLC over the Internet. First, we require that a “secure session” be established, using Secure Socket Layer (SSL) technology. This is done any time you supply or access information in one of our secure online areas.

SSL technology creates a private conversation that only your computer and Private Lab Results LLC systems can understand. The SSL technology encodes information as it is being sent over the Internet between your computer and Private Lab Results LLC systems, helping to ensure that the transmitted information remains confidential.

 

No guarantee — Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, Private Lab Results LLC cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services. Email messages sent to or from a website may not be secure. Confidential information should not be sent by e-mail. Site visitors sending e-mail accept the risk that a third party may intercept e-mail messages.

Linking to other Internet sites

You should be aware that other Internet sites that link to the Private Lab Results sites or to an Private Lab Results email may contain privacy provisions that differ from these. To ensure your privacy is protected, we recommend that you review the privacy statements of other Internet sites you visit.

How you can access and change information

If you are a purchaser of Private Lab Results LLC products, you may review and update or correct your information online or by contacting the Private Lab Results LLC at (800) 908-9117.

Policy updated May 22, 2018