Privacy Policy

Do you need answers but don’t want anyone to know you are asking the questions? We understand. Your privacy is our number one concern.  Call and talk to someone who understands your needs and can answer your questions. You need only give as much or as little personal information as you feel comfortable sharing.  Your case begins and ends with us.

Will anyone else see my test results? No need to worry—we work with you to get you the test results you need in whatever form you want. Do you need to get your results by phone, email, or snail mail? Not a problem. We are here for you—and just you.

Do you need to pay for your test so that it remains confidential?  Not a problem.  We have a variety of payment options that keeps your testing private and known only to you.

Whether you are sending us an item for infidelity testing or the precious remains of a loved one, we understand that your case is unique and treat it as such. Our staff offers compassionate personal attention with complete discretion.

We do not use email blasts, newsletters, or send any unsolicited email.  We do not sell email addresses.  We do not send mail to your home unless you have requested specifically to have items sent to you.  We do not employ third party services to solicit services from you. 

Total Security

Information security — Private Lab Results LLC implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.

How we safeguard your information with our site security features:

The most advanced SSL technology and how you benefit from it — Private Lab Results LLC realizes the importance of security, so we’ve taken a number of steps to enhance the protection of personal information sent to or from Private Lab Results LLC over the Internet. First, we require that a “secure session” be established, using Secure Socket Layer (SSL) technology. This is done any time you supply or access information in one of our secure online areas.

SSL technology creates a private conversation that only your computer and Private Lab Results LLC systems can understand. The SSL technology encodes information as it is being sent over the Internet between your computer and Private Lab Results LLC systems, helping to ensure that the transmitted information remains confidential.

Security Symbol Private Lab Results privacy policy

Private Lab Results LLC respects your privacy and is committed to protecting it at all times. This online Privacy Policy explains how the Private Lab Results LLC collects, uses and safeguards information on its website. We collect information about our users in three ways: directly from the user, from our Web server logs and through cookies and other technologies. We use the information primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. We don’t share any of the information you provide with others, unless we say so in this Privacy Policy, or when we believe in good faith that the law requires it. You should review this Policy and our related Terms of Use. By accessing our websites and using our services, you agree to this Privacy Policy and to be bound by our Terms of Use. If you do not agree to the Terms of Use and this Privacy Policy, you should end this session now and refrain from using our website in the future.

Changes to the Privacy Policy

As our organization, membership and benefits change from time to time, we expect this Privacy Policy to change as well. We reserve the right to amend the Policy at any time, for any reason, and will signal a change by revising the “Last updated” date at the bottom of this page.

What information we collect and how we use it

Information we collect —  While you visit our site, we’ll use cookies to track:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, and email address. We use this information to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings

We use WooCommerce and PayPal to processs orders placed through our website.  Credit card information is protected and encrypted during transit by PayPal.  Credit/debit card data and PayPal account data provided by the user are processed by professional companies that conduct non-cash transactions and only to the extent necessary to effect the payments. Private Lab Results LLC shall not store nor disclose any financial information provided by users to 3rd party entities.  When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 1 year for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

This website is using Tidio, a chat platform that connects users with the customer support of Private Lab Results LLC. We do not collect email addresses, names, or phone numbers.  The messages and data exchanged are stored within the Tidio application for up to one year. For more information, please refer to their Privacy Policy.  Private Lab Results LLC is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).

We do not collect Social Security numbers via any Private Lab Results LLC website.

Contact us via the phone number 800-908-9117 or contact form on our website at any time to:

  • See what data we have about you, if any;
  • Change/correct any data we have about you;
  • Ask us to delete any data we have about you;

We do not collect information that identifies you personally through “clear GIFs” or “Web beacons.” You may refuse or remove the placement of these and other cookies by selecting the appropriate settings on your web browser.

We may collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information. Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

 

 

With whom we may share information — The Private Lab Results LLC may share personal information (except your email address) with our business partners in order to provide limited services on our behalf including, but not limited to, processing credit card transactions, packaging, mailing and delivering purchases, answering customer questions about products or services, consulting services, data modeling, printing, and sending postal mail. We will only provide those companies the information they need to deliver the service. They are prohibited from using that information for any other purpose. Except as described in this section, third parties may not collect personally identifiable information about your online activities over time or across different Web sites when you use our web sites.

The Private Lab Results LLC may disclose your personal information to a third party if (1) reasonably necessary to perform a service or deliver a product; (2) authorized by you; (3) permitted under this Privacy Policy; (4) required by statue or regulation; or (5) in the good-faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process served on the Private Lab Results LLC; (b) protect and defend the rights or property of Private Lab Results LLC; (c) protect the personal safety of Private Lab Results LLC personnel or members of the public in urgent circumstances; or (d) enforce the Private Lab Results LLC’S Privacy Policy or Terms of Use.

Children under 13 — We do not knowingly solicit data online from or market online to children under the age of 13.

Information security — The Private Lab Results LLC implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to our employees and the Private Lab Results LLC’S business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

How we safeguard information

Site security features

SSL technology and how you benefit from it — Private Lab Results LLC realizes the importance of security, so we’ve taken a number of steps to enhance the protection of personal information sent to or from Private Lab Results LLC over the Internet. First, we require that a “secure session” be established, using Secure Socket Layer (SSL) technology. This is done any time you supply or access information in one of our secure online areas.

SSL technology creates a private conversation that only your computer and Private Lab Results LLC systems can understand. The SSL technology encodes information as it is being sent over the Internet between your computer and Private Lab Results LLC systems, helping to ensure that the transmitted information remains confidential.

 

No guarantee — Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, Private Lab Results LLC cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services. Email messages sent to or from a website may not be secure. Confidential information should not be sent by e-mail. Site visitors sending e-mail accept the risk that a third party may intercept e-mail messages.

Linking to other Internet sites

You should be aware that other Internet sites that link to the Private Lab Results sites or to an Private Lab Results email may contain privacy provisions that differ from these. To ensure your privacy is protected, we recommend that you review the privacy statements of other Internet sites you visit.

How you can access and change information

If you are a purchaser of Private Lab Results LLC products, you may review and update or correct your information online or by contacting the Private Lab Results LLC at (800) 908-9117.

Policy updated May 30, 2018