Do you need answers but don’t want anyone to know you are asking the questions? We understand. Your privacy is our number one concern. Call and talk to someone who understands your needs and can answer any question you may have.
Will anyone else see my test results? No need to worry—we work with you to get you the test results you need in whatever form you want. Do you need to get your results by phone, email, or snail mail? Not a problem. We are here for you—and just you.
Do you need to pay for your test so that it remains confidential? Not a problem. We have a variety of payment options that keeps your testing private and known only to you.
Whether you are sending us an item for infidelity testing or the precious remains of a loved one, we understand that your case is unique and treat it as such. Our staff offers compassionate personal attention with complete discretion.
We do not use email blasts, newsletters, or send any unsolicited email. We do not sell email addresses or any other personal information. We do not send mail to your home unless you have requested specifically to have items sent to you. We do not employ third party services to solicit services from you.
Information security — Private Lab Results implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
How we safeguard your information with our site security features:
The most advanced SSL technology and how you benefit from it — Private Lab Results realizes the importance of security, so we’ve taken a number of steps to enhance the protection of personal information sent to or from Private Lab Results over the Internet. First, we require that a “secure session” be established, using Secure Socket Layer (SSL) technology. This is done any time you supply or access information in one of our secure online areas.
SSL technology creates a private conversation that only your computer and Private Lab Results systems can understand. The SSL technology encodes information as it is being sent over the Internet between your computer and Private Lab Results systems, helping to ensure that the transmitted information remains confidential.
What information we collect and how we use it
Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
Location, and browser type: we’ll use this for purposes like estimating taxes and shipping
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, and email address. We use this information to:
Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Comply with any legal obligations we have
We use WooCommerce and PayPal to process orders placed through our website. Credit card information is protected and encrypted during transit by PayPal. Credit/debit card data and PayPal account data provided by the user are processed by professional companies that conduct non-cash transactions and only to the extent necessary to effect the payments. Private Lab Results shall not store nor disclose any financial information provided by users to 3rd party entities. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This may include your name, email address and billing and shipping addresses if you are paying through the online payment system. Otherwise, only anonymous accounting data is kept.
We do not collect Social Security numbers via any Private Lab Results website.
Contact us via the phone number 915-407-6224 or contact form on our website at any time to:
- See what data we have about you, if any;
- Change/correct any data we have about you;
- Ask us to delete any data we have about you;
We do not collect information that identifies you personally through “clear GIFs” or “Web beacons.” You may refuse or remove the placement of these and other cookies by selecting the appropriate settings on your web browser.
We may collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.
With whom we may share information — Private Lab Results may share personal information (except your email address) with our business partners in order to provide limited services on our behalf including, but not limited to, processing credit card transactions, packaging, mailing and delivering purchases, answering customer questions about products or services, printing and sending postal mail. We will only provide those companies the information they need to deliver the service. They are prohibited from using that information for any other purpose. Except as described in this section, third parties may not collect personally identifiable information about your online activities over time or across different Web sites when you use our web sites.
Children under 13 — We do not knowingly solicit data online from or market online to children under the age of 13.
Information security — Private Lab Results implements security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. We restrict access to personal information to our employees and Private Lab Results’ business partners who may need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
How we safeguard information
Site security features
SSL technology and how you benefit from it — Private Lab Results realizes the importance of security, so we’ve taken a number of steps to enhance the protection of personal information sent to or from Private Lab Results over the Internet. First, we require that a “secure session” be established, using Secure Socket Layer (SSL) technology. This is done any time you supply or access information in one of our secure online areas.
SSL technology creates a private conversation that only your computer and Private Lab Results LLC systems can understand. The SSL technology encodes information as it is being sent over the Internet between your computer and Private Lab Results LLC systems, helping to ensure that the transmitted information remains confidential.
No guarantee — Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, and despite our efforts, Private Lab Results cannot guarantee or warrant the security of any information you transmit to us, or to or from our online products or services. Email messages sent to or from a website may not be secure. Confidential information should not be sent by e-mail. Site visitors sending e-mail accept the risk that a third party may intercept e-mail messages.
Linking to other Internet sites
You should be aware that other Internet sites that link to the Private Lab Results sites or to an Private Lab Results email may contain privacy provisions that differ from these. To ensure your privacy is protected, we recommend that you review the privacy statements of other Internet sites you visit.
How you can access and change information
If you are a purchaser of Private Lab Results products, you may review and update or correct your information online or by contacting the Private Lab Results at 915-407-6224 or 8900 Viscount Blvd, AN 142, El Paso Texas 79925.
Policy updated January 7, 2022.